Service
CUSTOMER SERVICE CENTRE
Level 3
Takashimaya Smart Cards services include: Application of Takashimaya Cash Smart (TCS) Card, Bonus points redemption of gift vouchers
Gift Vouchers: Singapore Currency Gift Vouchers in $10 & $50 denominations
Shopping Bag Deposits: Takashimaya shopping bag deposits are available for your shopping convenience
GST Refund: Visitors to Singapore may apply for GST Refund for purchases of $100 and above
Free Rental of Baby Prams: You can rent baby prams for free with a photocopy of your IC or Passport
Lost & Found/ Public Announcement Service: A service to locate your family members lost in the crowd
Customer Service number: 6506 0459 / 6506 0460 (hotline operating hours from 11am to 8pm)
GIFT WRAPPING SERVICE
Free gift wrapping service is available at all cashier counters when required.
ALTERATION SERVICES
Men’s Department, Level 3
Complete alteration service includes: Length adjustment of hemlines and sleeves, adjustment of bodice, change of fasteners/ buttons
Operating Hours: 10am to 6pm.
This service is only applicable to merchandise bought within Takashimaya.
*All alteration services are subject to charges.
HOME DELIVERY
Minimum purchase needed to enjoy our complimentary delivery service will be as follows:
| Public | $150 |
| Takashimaya Cardholder* | $100 |
Takashimaya Cardholder 10% Promotion Day:
| Public | $200 |
| Takashimaya Cardholder* | $200 |
Additional delivery charges for purchase below minimum requirement: $15 (GST inclusive)
All delivery is within mainland Singapore only. Delivery does not include restricted area such as Jurong Island, Changi Airport, Cargo Complex, PSA Singapore Terminals, Embassies and Singapore Armed Forces Camp sites.
*Please present your Takashimaya Credit/ Debit or Cash Smart Card to enjoy the special privilege.
**Exclude purchase of gift vouchers, perishable items, branded boutique items and hampers.
HIRE PURCHASE
Interior Department,B1
Our easy-payment, low-interest hire purchase is applicable for minimum $500 spent on bedding and furniture at Interior Department, B1 For more information or to apply, please visit the Hire Purchase counter at B1, Interior Department.
Hire Purchase Enquiry Hotline: 6506 0491
GIFT VOUCHERS
Purchase of Takashimaya Gift Vouchers can be done at Customer Service Centre, Level 3. Takashimaya Gift Vouchers can only be utilized within Takashimaya Department Store, and not applicable for online purchases. There is no expiry dates for Takashimaya Gift Vouchers.
MODES OF PAYMENT
We accept Cash, Credit Card, Takashimaya Gift voucher, Takashimaya Shopping Voucher, Alipay, Google Pay, ApplePay, EZ-Link, Nets, Nets FlashPay, PayLah, Paynow and NetsPay.
Convenience
ATMS
DBS/POSB – B1, Level 1, Level 4
OCBC – B1
UOB – B2, Level 1
Bank of China – B2
CitiBank – B1
Standard Chartered – B1
AXS Machine – B1, Level 4
ICBC – B1
BANK
POSBank – Level 4
DBS Treasures – Level 5
NURSING ROOM
Children’s Department, Level 4
A private and comfortable place for feeding and changing of diapers at Children’s Department.
PHARMACY
Basement 2
Well-stocked with pharmacist available for consultation.
LAUNDRY/ DRYCLEAN
Level 4
For your laundry and drycleaning needs.
Workshop
LITTLE ONES CLUB
Children’s Department, Level 4
Little Ones Club caters to children from the age of 3 to 9 years. Little Ones aims to provide educational activities, games, entertainment, amusement and fun. Register as members to receive a set of membership gifts, quarterly newsletter and a photo-embedded membership card identity. So, hurry down to the Little Ones Counter located at Children’s Department, Level 4, to fill up the application form and submit together with your registration fee of $16.05 (inclusive of GST). Membership is valid for 2 years.
For more information, call the Little Ones Counter at 6506 0414.